Terms and Conditions

Introduction

⦁ This website is owned and operated Prep Solutions Limited trading as “The Prep Lounge”. Our company information is at the end of this document.

⦁ Please read these terms and conditions carefully. They apply when you buy any goods via this site. (There are separate terms which apply to your use of our site.) Please print or save these terms for future use as we will not keep a file copy specifically for the transaction with you and we cannot guarantee that they will remain accessible on our website in future. These terms and conditions are available in the English language only.

⦁ Where we refer to “Consumer” below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.

⦁ We are legally required to remind Consumers that we are under a legal duty to supply goods that are in conformity with the contract. Furthermore, nothing below affects Consumers’ legal rights in relation to goods that are not in conformity with the contract, whether because they are faulty, not as described or otherwise. You can get advice about your legal rights from your local Trading Standards office or Citizens' Advice Bureau.

⦁ We may change these terms and conditions at any time by posting a new version on our site and/or by emailing them to you. Please check them carefully as they will apply to any recurring deliveries or new orders occurring after the effective date shown.

Right to cancel

⦁ If you are an UK Consumer, you have the right to cancel. This right is not affected by any separate returns policy on our website.

⦁ There is no right to cancel contracts for the supply of goods liable to deteriorate or expire rapidly. This applies to most of the goods we supply.

⦁ If you do have the right to cancel, the following instructions apply:

⦁ To exercise the right to cancel, you must inform us of your decision to cancel within 3 working days before final order deadline on Friday of every occuring week.

⦁ To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Minor variations in goods
⦁ We will take reasonable care to ensure that representations and descriptions of goods appearing on our website are correct. We have made reasonable efforts to display as accurately as possible of our goods.

⦁ The labelling or packaging of the images you see on goods on social media or website you receive may differ.

Your order
⦁ Your order is an offer to buy from us on a one-off or recurring basis

⦁ You place your order by using the ordering process as decribed on our website.
This involves making the selection on our site and transmitting the order to us via your choeen method.

⦁ You must ensure that your order and any other information you supply to us is correct and you must promptly update us if there are any changes and sent to us by Friday 17:30 GMT every occuring week.

⦁ We will send you a confirmation email after your order and acceptance and is the point at which a binding legal contract is formed.

⦁ We are not obliged to supply any goods which are unavailable (notwithstanding that we have accepted your offer). If any goods are unavailable, we will notify you of the unavailability as soon as possible.


⦁ The default method of communication for all correspondence from us will be over wattsapp, using the phone number you have provided. In certain circumstances we may need to contact you over social media instead.

Payment and prices

⦁ We offer our services at different prices depending on a number of factors, including but not limited to the number of servings per meal, number of meals selected. The price for the goods is as stated on our site at the time you order.

⦁ Delivery costs are charged extra at the rate shown on our site at the time you place your order.

⦁ Payment can be made as listed below and is required in advance of delivery and at point of ordering.

⦁ Bank Transfer, Paypal, or Cash on Delivery or Collection

⦁ If you do not wish to recieve delivery collection can be made from our restaurant at address listed below and you will be provided an allocated time period for collection.

⦁ Payment options are available as weekly or monthly and are non refundable unless we are unable to supply the services.

⦁ We may change our prices by giving you notice at least 14 days before any price change takes effect.




Discount codes and credits
⦁ We may offer discount codes from time to time. All discount codes refer to the price excluding (if applicable) delivery surcharges and any additional clearly marked surcharges associated with certain meals that may feature on the menu from time to time. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferable or redeemable for cash. Unless otherwise stated: codes (1) are only available for future new orders placed online, (2) cannot be used retrospectively, (3) can only be redeemed once per customer, (4) cannot be redeemed against products sold in the Market and (5) cannot be redeemed against the additional clearly marked surcharges associated with certain recipes that may feature on the menu from time to time. Also you cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is in our sole discretion.

⦁ Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.


⦁ Refer-a-friend discount only apply if the referred user is a third party who has been genuinely referred by you on an arm's length basis and if the delivery address is to a different address to that of the referrer.

⦁ You must not post, comment or otherwise share any refer-a-friend credits and/or referral links or code on any social media channel unless it is shared by you on your own social media page or profile. Posting, commenting or otherwise sharing your refer-a-friend credit(s) and/or referral link(s) or code(s) on The Prep Lounge social media profiles and/or posts may result in you being banned from the social media profile and may result in your referral link being disabled from use. Posting, commenting or otherwise sharing your refer-a-friend credit(s) and/or referral link(s) or code(s) on any other social media users' profiles and/or posts may result in your referral link being disabled from use.

⦁ We reserve the right to reject any discount code or credit and/or reclaim the amount of any discount or credit if we consider that it is being used in breach of these terms or is otherwise being abused.


Delivery
⦁ Delivery will be complete when we deliver to the address which you specify when ordering.

⦁ Unless otherwise stated, delivery times will be given via texts are estimates only. If you are a Consumer, we have no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay. If you are not a Consumer, we have no liability for any losses arising from delay in delivery.

⦁ Deliveries to the same address will be automatically merged into one packaging. If you do not want this to happen, please get in touch and we can unmerge them.

Risk and ownership
⦁ Risk of damage or loss to the goods passes to you on delivery to you or to somebody identified by you to take possession of the goods.


Liability
⦁ Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents.

⦁ You must give us a reasonable opportunity to remedy any matter for which we are liable before you incur any costs remedying the matter yourself.

⦁ The following clauses apply only if you are a Consumer:

⦁ We are not responsible for any loss or damage caused by us or our employees or agents in circumstances where:

⦁ There is no breach of a legal duty of care owed to you by us or by any of our employees or agents;

⦁ Such loss or damage was not foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);

⦁ Such loss or damage is caused by you, for example by not complying with this agreement; or

⦁ Such loss or damage relates to a business (as we do not intend for goods bought by Consumers to be used for business).

⦁ You will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).

⦁ The following clauses apply only if you are not a Consumer:

⦁ Our liability of any kind (including our own negligence) is limited to the price paid for the goods

⦁ In no event (including our own negligence) will we be liable for any:

⦁ Economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);

⦁ Loss of goodwill or reputation;

⦁ Special, indirect or consequential losses; or

⦁ Damage to or loss of data

⦁ (even if we have been advised of the possibility of such losses).

⦁ You will indemnify us against all claims and liabilities directly or indirectly related to your breach of this agreement.

⦁ To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.

⦁ This agreement constitutes the entire agreement between us with respect to its subject matter and supersedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.

Events outside our control
⦁ We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures.

Privacy
⦁ You acknowledge and agree that we may process your personal data in accordance with the terms of our privacy and cookies policy which is subject to change from time to time.

English law
⦁ These terms and conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.

General
⦁ We may send all notices under this agreement by email or other means of communication that you have supplied to us (unless otherwise stated in this agreement). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply. We may transfer this agreement to a third party but this will not affect your rights or obligations. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as expressly stated otherwise.

⦁ By placing an order, you are confirming that you are 18 years of age.

Complaints
⦁ If you have any complaints, please contact us via our email – prepawayuk@gmail.com

Company information
⦁ Company name: Prep Solutions Limited

⦁ Country of incorporation: England and Wales.

⦁ Registered office and trading address: 2 Whitehorse Street, Baldock SG7 6QN